Monday, August 28, 2017

New job part 2: Pag-ibig, Philhealth, and NBI Clearance

Here's the continuation of my previous post, this time about Pag-IBIG, Philhealth, and NBI Clearance.


My first problem was that I didn't know what my Pag-IBIG number was. I actually had all my other government account and ID numbers except Pag-IBIG. My HR friend suggested that I call their hotline 724-4244 (more contact info about Pag-IBIG: which I did.

During the call, I was asked a few questions and they were able to pull up my Pag-IBIG ID and share it with me. Cool! However, a second problem: I was told that apparently, my Pag-IBIG account was also temporary and not permanent. It was the same issue I had with my SSS ID. Ugh. To fix it, I apparently had to go to a Pag-IBIG office and submit a Member's Change of Information Form (MCIF, which can be found under the Provident-related forms of their website

I went to the Pag-IBIG office along Jupiter and I did this on the same day that I went to SSS because they were pretty close to each other (about a 10-15 minute walk). When I arrived, it wasn't very clear where I had to go so so I asked help from someone who then instructed me to fall in line to get a number. It was a really long line - more than 50 people - and when I made my way to the front, I was told that I had to go the 2nd floor instead. Ugh again. Thankfully, there was no line to get a number on the 2nd floor.

When my number was called and I was being served, I was told that I actually had to fill out another form (I think it was the Member's Data Form or MDF). Once I filled out that form, I submitted it to the guy at the counter again and my Pag-IBIG account was set to permanent status then and there. Perfect.

NBI Clearance

To secure your NBI Clearance, you need to go to the NBI Clearance website to complete your online registration. There is an option to enter your old NBI Clearance data to speed up your online application, but since my old clearance was secured more than a decade ago, it didn't work when I tried it. :) As such, I had to follow the normal process.

I found the process to be a bit counterintuitive and lengthy. I first had to create an online account and during the account creation, I already needed to indicate if I was applying for new clearance or just renewal. Since my old clearance wasn't working, I had to select "New". (Personally, this isn't  the most sensible approach for me because account creation should be independent of the clearance request process.) After I created my account, I filled out the online NBI Clearance Application form. I then selected the location for my appointment. The earliest schedule I could find that was close enough to me was at the Mandaluyong branch located on the 3rd floor of Shaw Center Mall so I booked an appointment there. I then selected the appointment schedule. This completed the first part of my online appointment. I then got a screen that shared some pretty important details on how to proceed with payment, including your reference number. If you are applying for NBI Clearance, I suggest you save this screen since you will be needing the information on it later on.

There are a few options for payment and I decided to just pay via bank deposit. I selected Metrobank because the other banks include a minimal additional processing fee in Metro Manila while Metrobank did not. The NBI Clearance fee is P140. Here are the steps for payment:

  1. Fill out a regular deposit slip (use the details provided in that screen I mentioned; it will differ per bank) and pay the exact amount in CASH or ON-US Check (check issued by this same bank). Note that some banks may charge a handling fee for deposits in their provincial branches.
  2. When deposit is completed, click the link provided in the screen I was talking about (in my case, I got this link because I chose Metrobank - and fill out the details within the same day of your deposit to validate your payment. You have to enter the branch code, date, time, and amount deposited, all of which are provided in the deposit slip (there is a sample deposit slip in the link provided which should help you know how to fill out the required fields).

Payments are processed at end of the day. NBI will send a confirmation email to you once your payment is validated. If you do not receive an email by noon the next day, you may call NBI at (02) 655-6820, email, or chat with their Customer Support. (Thankfully, I received an email later that day confirming my payment.)

On the day of my appointment, I brought a print-out of the payment confirmation e-mail and my deposit slip to the NBI office in Shaw Center Mall, which opens daily at 9am. (You can park in the basement.) There was a long queue when I got there but it moves pretty quickly. When I got to the front of the line, my photo and my fingerprints were taken but unfortunately, there was a hit. What?? And here I thought my name was relatively unique. I was told to return two weeks later to get my clearance. Thankfully, when I returned, it was pretty straightforward. I just handed my deposit slip which had a stamp that indicated the date I was supposed to return. Within minutes, I had my clearance. Would have been nicer if I got all this sorted out on my first visit but at least the second visit went pretty quickly.


Finally, Philhealth. I got a Member Data Record (MDR) from my previous company which I then submitted to my new company but a few days after I started work, I was told by HR that I needed to fill out two forms - I can't remember what they were - and then go to the nearest Philhealth office to submit them myself. I decided that I would just do this on the same day that I would get my clearance and thankfully, there was a Philhealth office along Shaw Boulevard (I think it might actually be the head office), making it easy for me to do both on the same morning.

When I arrived at Philhealth, I can't recall on which floor I was told to go - I think it may have been the 10th - but when I got there, there was no line. I was served immediately so I submitted the two forms I got from our HR. I was then given a new MDR along with the other form that I submitted (I think they just stamped certification on it or something). I was also given a Philhealth ID.

And there you go. It was a whole lot of effort trying to understand the processes, filling out forms, traveling to and from the different government offices, and falling in line. Thankfully, all of my government accounts are pretty much in order now.

No comments: